Cancel order negative feedback

[vicki-1945]

If I cancel an order that's not been paid for yet will I get negative feedback

[tara*teller · Accepted solution]

It's possible, to avoid this happening you are better off to complete an unpaid item case instead.

Once the case is closed the buyer cannot leave any feedback and any left in the interim can be removed.

Open from 2 days after close of sale, close 4 days later.

More details here

https://pages.ebay.co.uk/help/sell/unpaid-items.html

[vicki-1945 · Accepted solution]

Thanks very much, the auction onky finished this morning though. I'm in the middle of moving and can't find the item I've sold anywhere

[tara*teller · Accepted solution]

Ah that's different then, in that case send your buyer a grovelling apology stating that you've misplaced the item and will need to cancel. Hopefully they will be understanding and be ok with it but if they get cross then there's nothing to stop them leaving bad feedback i'm afraid. A nice note asap will go a long way to smooth it over though i'm sure. good luck with your move, it's stressful enough without an eBay problem!