Cancel an order

[argtheo0]

I want to cancel an order (Nr 09-06275-82183) that I made on 19th of December because I wanted a certain lego for my son and later I found that it is not authentic. In tracking it looks like it has not dispatched yet. I sent a message to the seller 2 days ago, telling him that he has delayed to dispatch the item and about the cancellation but I have not yet received any answer from him. What can I do?

[plpmr]

adding to the advice already given -

Given the current world situation, plus the time of year and the fact that you are in Greece, it would take some time to reach you, especially as you ordered it on Dec 19th.

[argtheo0]

Yes, you are right about the delay. But I am sure it's not an authentic
Lego as I see now in the photo and in the description, whitch is in French,
and I could not see,the description, in my pc browser when I first saw the
item and ordered it. I will wait and see.

Thank you both.

[redwick1]

You should have checked the listing carefully first before buying it.
If you can see it now then you could have seen it before.
If you could not see it in your browser in the first place then you should not have bought it until you could
If it is in French then the item is coming from France I presume not the UK

Not all sellers mark as Dispatched.
You will have to wait and see what happens
If you don't receive it then you open a not received dispute
If you do and it is not as described then you open a dispute to return it and get your money back

[argtheo0]

Thank you. I am sorry for bothering you.
I wish you a Happy New Year.

[redwick1]

You are not bothering me or us.
It sounds harsh and it is not meant to be just the facts and how you need to deal with the problem
Take care and a Happy New Year to you