Can't contact seller

[andrefrase-0]

Received a damaged item seller was willing to give a partial refund now every time I try to contact him thru eBay msg won't go thru I no there is a limit to no of MSG's u can send getting no joy from eBay how do I email eBay tried chat was no help

[tressygirl]

Yes,  there is a limit to the number of messages you can send,   but it should be more than just a couple.

It could just be a glitch so worth trying to send another message later today or tomorrow.

You have 30 day's from point of sale to open a case for item not as described,  but nothing to enforce a promise from the seller to make a partial refund,  only then,  a full refund through a case.