They buyer opens a dispute for not received
You must make sure any tracking or the 16 digit code from your PO reciept is on the item in your Sold section
You can check it to see if it says Delivered
You should always put the tracking or code onto the item as soon as you post it.
If not then you refund the buyer in full and then claim off RM for lost item
If you do not have tracking or the code ( it is was an envelope size not a packet) then you will lose any dispute
