COMPLAINT

[jameslawr]

Hello everyone! 

I sent a written complaint to e-Bay about a refund they agreed but didn't process.  

I have received a written response. 

I have tried emailing my dissatisfaction with the response 6 times now, and on the last 2 occasions received an automatic email that advises they can't accept incoming mail from the original email address they sent the response from.  They did the first time however which is strange. 

I find it so odd when you've complained that they literally do nothing to see if you are satisfied with the reply or give you  details of how to contact that person directly or respond to their email.  

Have to say I find e-Bay absolutely useless on policies and contact unless you want to spend half your life on the phone to them where they don't actually ever deal with what you've asked. 

Does anyone have an email address for them? I've no interest whatsoever of going through live chat and phone calls are a waste of time now I escalated my complaint to a formal complaint in writing to their Customer Relations Dept in Ireland. 

Thanks everyone! 

[red_magpie]

Complaint about what?

If you're complaining about poor customer service, join the club. You did well even to get a written reply from eBay - whatever it said, which you haven't told us.

If you're complaining that you didn't receive a promised refund, we can't help you unless you give us more information. If you were given a verbal promise by customer support this means nothing. EBay often seems to tell people what they want to hear, but then does the opposite. I think that the call centre staff who answer the phones and the people who actually make the decisions are very different.

[jameslawr]

Yes exactly. I sold something that went astray. E-Bay agreed not to deal with the resolution until I returned from holiday and could respond properly as I had some specific points I wanted to make about the transaction and the buyer. They then ignored that and issued the buyer a full refund thereby debiting my paypal account. I called to complain, was assured in those circumstances I'd receive a full refund as they promised to defer action and failed to read notes etc. Spent months chasing it and speaking to operators who gave different advice every time on their policies and procedures but never actually do anything. So one irate conversation when I'd had enough, they gave me their customer relations department address in Dublin. I made a formal complaint which should be addressed thoroughly. I received a reply, and responded straightaway, received a further response to it from eBay and when I replied to it again, it came up they can't accept incoming mail. What a useless complaints system if the complainant can't address their questions or comments!!!!! I honestly give up with eBay. The resolution process doesn't cover everything as I'm not in dispute with the buyer, I'm in dispute with eBay. Feel so sorry for anyone who has to deal with them in person. You're very lucky if you manage to use eBay without needing assistance because when you do you don't really get it no matter what lengths you go to or what effort you put in!!!! Lol.

[red_magpie]

We're always warning people that eBay often tells you one thing - usually what you want to hear - and then does the opposite. But your case sound to be the worst example yet!

I think it arises because "customer support" is only a glorified call centre. Staff often don't even understand eBay's rules, or will say anything to get you off the phone. The staff who actually decide cases do know the rules, and follow them to the letter. EBay NEVER relaxes its time limits for holidays, or anything else.