COMPLAINT

[jameslawr]

Hello everyone! 

I sent a written complaint to e-Bay about a refund they agreed but didn't process.  

I have received a written response. 

I have tried emailing my dissatisfaction with the response 6 times now, and on the last 2 occasions received an automatic email that advises they can't accept incoming mail from the original email address they sent the response from.  They did the first time however which is strange. 

I find it so odd when you've complained that they literally do nothing to see if you are satisfied with the reply or give you  details of how to contact that person directly or respond to their email.  

Have to say I find e-Bay absolutely useless on policies and contact unless you want to spend half your life on the phone to them where they don't actually ever deal with what you've asked. 

Does anyone have an email address for them? I've no interest whatsoever of going through live chat and phone calls are a waste of time now I escalated my complaint to a formal complaint in writing to their Customer Relations Dept in Ireland. 

Thanks everyone! 

[corred]

@jameslawr 

eBay do not communicate by email other than in initrial replies to emails from them

You did not need to write to Dublin.....you could simply have sewntb a letter to the address in London found in the eBay UK usrer agreement

User Agreement