COMPLAINT

[jameslawr]

Hello everyone! 

I sent a written complaint to e-Bay about a refund they agreed but didn't process.  

I have received a written response. 

I have tried emailing my dissatisfaction with the response 6 times now, and on the last 2 occasions received an automatic email that advises they can't accept incoming mail from the original email address they sent the response from.  They did the first time however which is strange. 

I find it so odd when you've complained that they literally do nothing to see if you are satisfied with the reply or give you  details of how to contact that person directly or respond to their email.  

Have to say I find e-Bay absolutely useless on policies and contact unless you want to spend half your life on the phone to them where they don't actually ever deal with what you've asked. 

Does anyone have an email address for them? I've no interest whatsoever of going through live chat and phone calls are a waste of time now I escalated my complaint to a formal complaint in writing to their Customer Relations Dept in Ireland. 

Thanks everyone! 

[arkwebus]

EBay does not have an e-mail address that is readily available and to which they reply!  Even getting onto Dublin may not help much!   Their staff are reputed to be in the Philippines and may not understand the full nuances of what you are asking!

The difficulty is that although they "said" they would process a refund in realistic terms that is not the way that this is done.  If a refund is made [see below] it goes back - through Paypal - to the orginal funding source [Paypal account, Credit Card or Debit Card]

We don't know why you wanted a refund but every reason - at least that I can think of - is covered by you taking action in the resolution centre [link below].   You do not need to contact a buyer, seller or speak to anyone at eBay. It wastes time and raises tempers!

Buyer not paid - open "non payer case" and escalate after 4 days

Item not received - open "non reciept case" and escalate after 8 full days

Faulty, damaged or fake item - open "not as described case". Seller will send label to return and refund when done - if not escalate after 8 days. 

Anything else please give us a bit more detail.   @jameslawr