COMPLAINT

[jameslawr]

Hello everyone! 

I sent a written complaint to e-Bay about a refund they agreed but didn't process.  

I have received a written response. 

I have tried emailing my dissatisfaction with the response 6 times now, and on the last 2 occasions received an automatic email that advises they can't accept incoming mail from the original email address they sent the response from.  They did the first time however which is strange. 

I find it so odd when you've complained that they literally do nothing to see if you are satisfied with the reply or give you  details of how to contact that person directly or respond to their email.  

Have to say I find e-Bay absolutely useless on policies and contact unless you want to spend half your life on the phone to them where they don't actually ever deal with what you've asked. 

Does anyone have an email address for them? I've no interest whatsoever of going through live chat and phone calls are a waste of time now I escalated my complaint to a formal complaint in writing to their Customer Relations Dept in Ireland. 

Thanks everyone! 

[thedemon2014]

The process of getting a refund is automated and usually straight forward if you follow the instructions carefully.

Did you complete a case in the Resolution Centre?

https://resolutioncentre.ebay.co.uk/

That is usually sufficient to force a refund.

There is usually no need to email eBay.

If you give details of what happened we may be able to advise you on what to do now.