Buying from China

[helen-of-salisbury]

On 18th March I searched under UK only for some hand sanitiser.   I purchased one litre and immediately found it came from China with a delivery date of May/June.   I contacted the seller and asked to cancel and for a refund.   I have done this three times since and there is no answer.   I  have tried to contact ebay resolution centre but there is no way to do so at the moment.   No phone contact nor any email address.    I am only told to contact the seller - who will not answer!!!!    Can anyone recommend what I can do next?    Thanks for your help. 

[john1297576 · Accepted solution]

If the delivery date is so far in the future, you are going to have problems.

Unless seller cancels the purchase, you cannot open a Not received case until after the estimated delivery date, or you will have to post back at your expense to get a refund.

Chances are that nothing will be sent, seller may not even have any to sell, but the long delivery date means that it will be weeks before you find out.

[corred]

@helen-of-salisbury 

• There is NO RIGHT OF CANCELLATION on eBay
•
• You can ask the seller, but they have already been charged fees & may have lost other potential buyers as a result of your actions so they may not agree
•
• If the seller was a UK registered business then you will have the right to return the goods by a tracked service at your own expense for a refund
•
• Bidding is a serious matter & changing your mind simply is not grounds to cancel
•
• It is likely that the seller will open an unpaid case to get their fees refunded & you would then earn an unpaid strike.......
•
• If that happened again within 12 months then many sellers will refuse to deal with you

[tobiasd4]

Not a lot you can do.

You should have checked delivery date before buying.

1 day after estimated delivery date open item not received case, escalate on day 9,

ignore seller saying wait.