Buyer saying parcel is missing ….

[magicstarfish]

But, Hermes say it's been delivered and have taken a picture of the parcel outside the buyers door. Buyer says she's been out all day and parcel isn't there. Best course of action?

[**peaseblossom** · Accepted solution]

Bottom line is ebay will go by the tracking, so if that shows delivery the buyer will not win a " not received" case.   Ask the buyer to ask their neighbours in case someone is keeping it safe for them.   Failing that there's nothing you can do.  

[magicstarfish · Accepted solution]

Buyer says she’s asked the neighbours but, from previous communication with this buyer, I have a feeling she has got the parcel. Just worried that she will give me negative feedback 😕

[**peaseblossom** · Accepted solution]

If she leaves neg f/b you can apply to get it removed (although ebay don't make that easy), or put a factual reply on it so everyone will see the truth. Or if the item is cheap you can refund if you like. It's up to you.