Buyer requesting refund after two weeks

[themellis1991]

Recently sold an item of clothing and was asked specifically by the buyer to send the item next day delivery so they could take them on holiday. Now, almost 3 weeks later, the buyer has contacted me for a refund. Stating they weren’t happy with the condition of the item.
My listing was extremely accurate. The item was as described and I feel like the buyer is trying to scam me after having the item and potentially wearing the item on holiday.
I’ve told them I do not accept returns as stated in my listing and they have threatened with contacting eBay. I know I’m 100% in the right here.
Just wondering if anyone has had something similar happen to them and if so, how was it resolved?

[arkwebus · Accepted solution]

What @tressygirl  and all the others say is - sadly - all too right and not "ridiculous".  The problem is that eBay has no way to determine who is telling the truth or even what "the truth" may be.   All are telling you what the practical effect is.

It is a sad fact that most people feel that the system is biased against sellers. 

Part of the problem may be that as a private seller you are not required to accept "returns" for change of mind or "does not fit". The buyer may feel that there is no option but to open a "not as described case". 

You do not have to do anything unless and until the buyer does open a "not as described" case.  There is no other way. There is no obvious way for a buyer simply to report you to eBay.

@themellis1991