Buyer requesting refund after two weeks

[themellis1991]

Recently sold an item of clothing and was asked specifically by the buyer to send the item next day delivery so they could take them on holiday. Now, almost 3 weeks later, the buyer has contacted me for a refund. Stating they weren’t happy with the condition of the item.
My listing was extremely accurate. The item was as described and I feel like the buyer is trying to scam me after having the item and potentially wearing the item on holiday.
I’ve told them I do not accept returns as stated in my listing and they have threatened with contacting eBay. I know I’m 100% in the right here.
Just wondering if anyone has had something similar happen to them and if so, how was it resolved?

[red_magpie]

I know I’m 100% in the right here.

Oh no you're not. You're 100% in the wrong! You have never read the conditions for eBay's money back guarantee to buyers.

I'm afraid that you just have to accept the inevitable, that if a buyer claims an item isn't as described eBay is almost sure to support them. This is eBay's default policy, unless they can determine that the item matched the description - which they can't, as they never even see it.

The best way to refund a buyer is to ask them to open a case under eBay's money back guarantee, through the resolution centre. This won't count against your seller performance rating provided you click on the option to refund the buyer on return.

EBay will give you the option to purchase and send send the buyer a prepaid return label if you want them back. When it's returned eBay will process their refund and you will receive a credit for your final value fee and PayPal fee.

If you argue about refunding the buyer, and lose (which you probably will) eBay will enforce a refund. You would then forfeit any return of fees, and receive a defect on your account. The same applies if you fail to respond within the time limit - in which case the buyer won't even be required to return the item.

These are the terms and conditions of eBay's money back guarantee. In all but name, buyers can "discover" any fault to justify returning an item within 30 days. Like it or not, like all of us you have all accepted this in the user agreement.