22-07-2021 7:53 AM
Sold an item (collection only), buyer paid, funds cleared but buyer hasn't replied to two requests to arrange collection?
Which item was it?.
Was it the bricks as they are cheap and too late to do anything on ebay
They may have just changed their mind
If it is one of the other dearer items then you would think they will eventually pick up
You could contact them once more and ask them if they wish to cancel
and if they do cancel Buyer requested to cancel
If not then you would probably have to wait
All you can do now is to set a time limit say 7 days and if still not collected, cancel the sale using problem with buyers address as the reason. That shoud refund the buyer and the only cost to you should be the 30p Fixed fee.
Collection Items should be cash on Collection, that would solve this sort of problem.If they didn't arrange to collect you could cancel after 4 days as a Non Payer.