Buyer not recieved item

Hello everyone, 

I have an issue with a buyer that bought a fresh perishable product from me nearly a month ago,and a month on now says that they havent recieved said items,in my listing it clearly states that a request is opened within 14 days. What do I do,I have messaged the buyer but have had no response. Many thanks for your time.

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In case you didn't realise that you are Trading Kilos of Flour on a Private Account. You are trading illegally and need to update to a Business Account from Help and Contact at the top of the Page. Type in Upgrade My Account. 

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