Buyer not recieved item

[doughboybakery]

Hello everyone, 

I have an issue with a buyer that bought a fresh perishable product from me nearly a month ago,and a month on now says that they havent recieved said items,in my listing it clearly states that a request is opened within 14 days. What do I do,I have messaged the buyer but have had no response. Many thanks for your time.

[pixiesen2012]

as an unregistered business seller you don't have a leg to stand on

14 days is for change of mind returns

buyers have 30 days to open a not received case

if you don't have a tracking number that shows delivery you need to refund the buyer

you also need to

Upgrade to a Business Account