Hello, I believe I am going to have a problem with someone I recently sold too. Prior to the sale there were lots of messages which in hindsight was a red flag. On Monday I dispatched 21 items to various buyers, all my items state that parcels will be sent Royal mail 2nd class. Within a couple of hours of dispatch I was getting messages asking for a tracking number. I explained that as per sale details it was sent by the above I sent a screen shot of the receipt with the reference number. Of all the items sent on that day this buyer is the only one supposedly yet to receive the item. I have looked through the buyer feedback and although it shows as 100% there are regular comments for this same sort of issue. I believe that I am being set up to have to refund this person but feel that I maybe getting lied too. I have only started recently selling on a regular basis and I am not sure what should happen in cases like this especially as the buyer appears to do this every so often. Any advice or guidance would be appreciated? Thank you
