Buyer informs that item damaged, probably during transit.

[ham11ster]

Hi, just need some advice. I recently sold an item on eBay. It was in full working order with no damage. I parcelled it very well ie used strong appropriate cardboard box with item well wrapped and secured with bubblewrap etc. The buyer on receipt of the item then msg’d me saying that the item was damaged and also was not working which greatly surprised me. She attached a foto of the small damage saying that it looked like it occurred during transit. She did not request or demand a refund which I thought strange only it was for my reference. I immediately replied on the same day saying I was surprised that the item was not working and had some damage. I asked her what condition the box was in when she got it but she did not reply or respond and I have heard nothing since, even from eBay, as I thought maybe she would instigate a case thru them. That was 2 weeks ago and I still haven’t heard anything from anybody.Can anyone advise what my rites are or what I should do. Thanks

[red_magpie]

what I should do.

It isn't for us to suggest what you should do.

We can tell you what you will have to do if your buyer opens a case under eBay's money back guarantee, which is to confirm your willingness to refund the buyer on the return of the item.

Assuming that you want it back, eBay will enable you to buy and send them a prepaid return label. If you accept the return this won't count against your seller performance rating, and when eBay has processed the buyer's refund you will receive a credit for your final value fee. (PayPal's fees are no longer returnable.)

If you dispute the case and lose, which you would, eBay will step in and enforce a refund. This would mean defect on your account, and you would forfeit any return of fees.

[ham11ster]

Ok thanks for that, I will just sit back and be patient