Buyer has paid but refuses to collect

I sell computers and gift the proceeds to charity. Couriers don't cover my items for damage in transit so I list them as COLLECTION IN PERSON. I make this very clear but offer to meet up or deliver up to 30 miles if they cover my petrol. However, I keep getting buyers who pay and then insist that I send the goods by courier to distant locations. Given that they have entered into a legally binding contract, can I insist that they collect from me? Is there any legal reason why I should cancel the sale? I'm not interested in moral arguments, just the stituation within eBay rules please. Many thanks!

View Entire Topic
fargvs
Experienced Mentor

For information > 

Avoid PayPal for collection items ... you cannot refuse (except No PayPal for Vehicles) if a buyer insists, but Cash payment (or cleared Bank Transfer) is safest and best = Immediate payment >>> More actions and mark as paid and despatched >


so ...No 21 day payment holds, PayPal fees, need for scans/codes or risk of later Chargebacks/disputes/refund requests etc. ...

Set your 'Cash on collection preferred' payment terms and pickup in person requirements here >

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-pickup?id=4181

 

With the 'Collect in person only' setting ... Buyer sees the message = 'You can contact your seller to arrange to pay for and collect your item.'

 

No collection, contact or payment ? ... resolve here >

https://resolutioncentre.ebay.co.uk/

Ask a question