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Buyer has paid but refuses to collect
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30-10-2020 9:13 AM
I sell computers and gift the proceeds to charity. Couriers don't cover my items for damage in transit so I list them as COLLECTION IN PERSON. I make this very clear but offer to meet up or deliver up to 30 miles if they cover my petrol. However, I keep getting buyers who pay and then insist that I send the goods by courier to distant locations. Given that they have entered into a legally binding contract, can I insist that they collect from me? Is there any legal reason why I should cancel the sale? I'm not interested in moral arguments, just the stituation within eBay rules please. Many thanks!
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30-10-2020
9:27 AM
You can stick to collection only but if they don't collect obviously you must refund their money.
You can email them and say you need it collected by a certain date. If they don't reply or don't collect by then you can cancel the transaction. Or you can do that right away if you prefer.
Go to More Actions, far right of item on your sold page > Cancel order > Something wrong with buyer's address, which is the nearest one to this situation. The refund will be issued automatically.
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