Buyer had paid but hasn't collected

[cken9650]

After multiple messages requesting buyer to collect the item they have paid for by PayPal, the listing was collection only, I am now no longer receiving a reply, what are my options to cancel the order and refund the buyer

[**peaseblossom** · Accepted solution]

Go to More Actions, far right of item on your sold page > Cancel order > Something wrong with buyer's address, which is the nearest one to this situation as it's possible they are too far away to collect.   The refund will be issued automatically.

[cken9650 · Accepted solution]

Thank you do I need to give notice to the buyer that this is the action I'm taking

[**peaseblossom** · Accepted solution]

You can do but as you have already contacted them without reply it seems unlikely they will answer now.

[cken9650 · Accepted solution]

Thank you for your advice it's much appreciated