Buyer gave unclear postcode

[nikki2674]

Hi, I don't know what I should do with this - I sold an item for £0.99 and £2.20 postage. The buyers address was shown as

Fyfield Road (house number given but I've taken it out for privacy reasons)

Woodford Green

London

Ig8 7ju 

The post code looked all lower case to me so I took it to be LG8 7JU. At the post office the post code was unrecognised so the guy behind the counter used Royal Mail post code finder for the address and used E17 3RG. However they buyer has now told me it's the wrong one - should be IG8 7JU, the first letter was in upper case but not easy to tell when the rest is lower case.

It's very unlikely it will turn up in the right place 😞 I have proof of postage but no tracking.

Am I obliged to give a full refund? Can't find anything in ebays help pages.

[arkwebus]

The address itself is clear enough. The postman will know where "woodford green" is. It should get through all right. In teh old days a sensible postman would have simply amended at the wriong delivery office and sent it on but I think that now it goes through Belfast with further delay. 

What concerns me a bit - from the Post Office - is that if they used the wrong postcode [and it is totally wrong] the problem is really donw to them. 

You can - if it is really worth it of 99p - claim from RM

@nikki2674 

[papso22]

That will only work if the two postcodes are covered by the same sorting office, if they are not, then the one that covers E17 won't know what to do with it! The post codes are the first thing that post is sorted on.