Buyer claiming item not received but has confirmed receipt of item!?!?

[tallulah-1022]

Hi all,

Can anyone assist me please?

I sold an bag and sent it the following working day 2nd class and retained proof of postage.

The buyer messaged me a few days later within the ebay messaging system to confirm they have received it and they're really pleased; in addition they have left me positive feedback.

I have since received notification from ebay stating the buyer is claiming they haven't received the bag.

I responded by messaged the buyer advising them of the claim I've received and asking that they inform ebay that they have indeed received the item.

No response received as yet though.

This is the first time I've had any problem and don't know where I stand.

Can anyone advise, please?

I find it bizarre that they have confirmed receipt and left me great feedback, but subsequently submitted a claim!

[*guinevere*]

First thing to do is check on your POP and there will be a long reference number which will tell you if it has been delivered when entered on Track and Trace. 

If it shows delivered add it to your transaction.

Second, I wonder if your buyer has opened a Not received case on the wrong item as you say she has confirmed delivery.

Sadly the only thing ebay will look at is whether the tracking shows delivered or not. If it does, you will win the case and if not you will have to refund.

[tallulah-1022]

Hi there, thank you so much for your help. I have checked the reference on my proof of postage and this shows the bag has indeed been delivered. I’m sincerely hoping she’s made a claim on the wrong item. I’ve submitted the tracking reference and am waiting for eBay to the buyer to respond. How frustrating as I would never cheat someone out of something.