Hi all,
Can anyone assist me please?
I sold an bag and sent it the following working day 2nd class and retained proof of postage.
The buyer messaged me a few days later within the ebay messaging system to confirm they have received it and they're really pleased; in addition they have left me positive feedback.
I have since received notification from ebay stating the buyer is claiming they haven't received the bag.
I responded by messaged the buyer advising them of the claim I've received and asking that they inform ebay that they have indeed received the item.
No response received as yet though.
This is the first time I've had any problem and don't know where I stand.
Can anyone advise, please?
I find it bizarre that they have confirmed receipt and left me great feedback, but subsequently submitted a claim!
