Buyer causing damage then returning goods

[desert-belle]

Hi I’m hoping someone can help as I’ve had no reply from eBay after lodging a complaint about a buyer.

I listed a pair of sunglasses with photos and a no return policy as I’d be travelling. 24hrs after the buyer received them she messaged to say she was ‘a bit disappointed as the gold lettering on the D of Dior was rubbed off. As per my photos the sunglasses were in great condition with no gold rubbed off the Dior.

As a gesture I said I would allow her to return them but asked if she could supply a photo of the area she was talking about.

I also told her I was travelling today so the glasses should reach me no later than yesterday.

She eventually sent a picture and to my horror she has rubbed the gold D from Dior. Also I’ve just had a message to say the glasses have just been posted today when the buyer knows I will not be here to accept them.

I’ve had no reply from eBay...can anyone give advice please? Many thanks

[*guinevere*]

Just to add: You have a pair of shoes listed as BIN. Do you realise someone could press Buy it Now and you won't be able to post because you're away?