i need some some advice on this situation. Buyer has opened a case for a refund on an item sent 1st class signed (8 days late) with tracking; dispatched the same day it was bought but the tracking is not showing transit progression due to royal mails incompetence at dealing with an increase of post during this pandemic. Contacting royal mail's phone line has a 1hour plus wait time with a contact line that charges and there is no other way of getting an update on the items whereabouts - as far as i know. Ebay's option of calling the seller is not available in these times. The only reasonable action that occurs to me at this point i see is to accept the return however inform the seller he would still have to wait for the item to arrive and return it to before he can see any refund from me.
