Buyer asking for details

[francis1971dog]

I have a buyer with zero feedback that has paid for an item but is asking for other details like my name, email, address, phone number. The item is collection only so I can understand they need the address which I have given them, but the buyer is making me suspicious.

Their address is a shipping unit/business address and they are also asking if they can use the pictures of the item to resell it. 

Should I cancel the transaction and refund the buyer? 

[john1297576]

Collection items should be collected in person and paid in cash.

Your risk here is that seller will collect, then claim not received and and you have to refund in full.

Asking too many questions after buying always seems to be a bit suspicious. You will have an unknown person come to collect, they could later claim it was not them, the buyer, and you don't have a leg to stand on.

This is one of the reasons for the new system being used by ebay, but it only works if both buyer and seller are using the Ebay app. A code is sent to the buyer's phone and on collection shown to the seller who scans the code onto his phone, to prove collection hastaken place.

It would pay to take a picture of buyer collecting the item and also take a note of car registration.

[francis1971dog]

Thanks. I’ve already said to him I’ll need the person collecting to sign a receipt to say they have collected the item on his behalf. It does state on the ebay website you can do this when an item is being collected. Not as good as scanning the code I know but I don’t have that option.

[francis1971dog]

I’ve had a few more messages this morning. The buyer says he can’t collect the item due to the current movement order (Covid) but has sent me some DHL labels to print off and stick on the bicycle.
I don’t own a printer or have access to one and the item does say collection in person.

[redwick1]

I would just repeat it is a collection only item
You dont have to post it
You would have to pack it as a courier would not just accept an item with labels

Ask them if they wish to cancel the transaction and for them to send a cancellation request if they do.

Dont cancel without them requesting just wait.
https://www.ebay.co.uk/help/buying/cancelling-order/cancel-order?id=4004

I cant find the information but you used to be able to cancel a transaction as Buyer requests a service I dont offer.

Be careful

In all of this whichever way you go the buyer could leave feedback