Bidder requests cancel bid, and the next bidder down has already gone and bought elsewhere

[peasepud]

I have an issue, where during an auction, a bidder asked me to take back his last bid he had made by mistake.

Due to my lack of knowledge I had no idea how to resolve this and used the eBay online help, and after pressing a few buttons managed to remove his bid.

However, what I didn't know was that he had placed a bid for £60 and at that time the auction was standing at £40+

The next thing that happened was that his automatic bid kept coming in after each time he was outbid and luckily someone bid over his £60 otherwise I would have been stuck having to start all over again!

Im not sure what I did wrong, but surely it should have pulled him out of the race altogether?

D

[john1297576 · Accepted solution]

It sounds as though you did not cancel his bid properly.

Rather than speaking to CS you would find it much more useful  entering Cancel a bid in HELP & CONTACT and reading the answers. CS is more likely to give incomplete or incorrect information.

Looking at the bid history you cancelled a bid correctly, his maximum was £62. There is nothing to show whether he had made any other bids, but on cancellation there were other bidders at the £60 region. Once his bid was cancelled he could not win.