Bad malicious feedback

[maynard467]

hi , When im sending parcels with hermes i usually write the address by hand first on the parcel then when i print the label i stick it on . so i dont get mixed up . . unfortunately i did get mixed up ! and stuck the alternating labels on two parcels ! two days later i get a refund request from one person.  furious, saying "not the item described " not the item in the photos", 'not the ebay member he paid ' ! I couldnt understand at first until a received another email from the other person saying 'he thought i may have mixed up my postage cos he had someone elses parcel ,and did i want him to return it . 

                                            meanwhile ,i accepted the refund request from the previous buyer because he was starting to send emails that i found offensive . and even after i accepted the refund request he kept messaging 'where is my item '. I replied ,'since you have requested a refund the previous item is no longer yours . could you kindly return the item you have for a swift refund ' . It arrives , I refund his money . Then i receive negative feedback from him calling me a scammer ! ebay are not willing to do anything about it . it was willful and malicious .

                     On a lighter side note the other buyer bought both items ! lol

[redwick1]

There is nothing you can do about it as it is the buyers view of the transaction

You did send a different item by mistake but some are very quick to distrust sellers.

Your reply could have been better as from the buyers point of view you did send 4 cards for the price

He was not lying and it would have been better to apologise in the reply and say you made a mistake rather than call him names.