Awkward communications with a buyer

[zech912]

I have a no returns policy on a recently sold new sewing machine imported from US.

Buyer is demanding registration details, which of course, dont apply to the purchase as we are in different countries.

Buyer is saying she is entitled to this benefit, yet I explained situation regarding it.

Am I in the wrong and obligated to have it returned?

Can I demand it be returned?

[arkwebus]

As to your idea of "speaking to eBay" there is little point. I doubt if they would understand teh detail and sometimes they do give incorrect information.

You do not have to do anything unless and until the buyer opens a "not as described" case.  If that happens you will probably have to accept and - when returned - refund. You will get the item back and a fee credit.

It may not seem 100% fair but it is often unwise to argue [with eBay]. We have haerd of cases where they close the case at once and do not require a return

@zech912 

[zech912]

Thank you for that. I know you're right and appreciate you taking the time to give your input.