Awkward communications with a buyer

[zech912]

I have a no returns policy on a recently sold new sewing machine imported from US.

Buyer is demanding registration details, which of course, dont apply to the purchase as we are in different countries.

Buyer is saying she is entitled to this benefit, yet I explained situation regarding it.

Am I in the wrong and obligated to have it returned?

Can I demand it be returned?

[redwick1]

You do not as far as I can see mention anything about registration details so the buyer is asking for something that is not on the listing

Problem is that if she opens a not as described dispute then ebay may force you to accept the return

You would have to send a pre paid label for the return

Yuo could try reporting for asking for something not on the description 

Whether ebay would go with that or not is not known

If you accept the return then you refund in full once you have your item back and you get your fees back

If ebay step in and go in favour of the buyer then you pay the fees and a defect on your account

Read this link to ebay policy

https://www.ebay.co.uk/help/policies/selling-policies/seller-protection-policy?id=4345

Did you have registration details

If you did then would it matter if you sent them to your buyer?.

As you say it would be of no use if you bought it in US

[redwick1]

To add
@1956glyn is right to ask

Did they collect it and did they pay in cash or paypal

It is important to know that

[plpmr]

unfortunately as OP unpacked and ran it to test it it's no longer new and if they tried that they could win.

[zech912]

It was meant to be collection only but she went and bought it without asking me anything first. Then she asked for postage & I thought I'd be kind and do it.
Nothing but problems since then.. "Adapter and not a transformer", which I explained & is in photo. She wants to import "legal" free embroidery designs, which a disc is included & one I bought. She's too scared to use it with the adapter.

[zech912]

I sent any paperwork in the box. I think I need to speak to eBay if this carries on.

[redwick1]

You could have refused to post it if that was not on the description

Ebay will not help unless they accept that the buyer is asking for something that is not on the description.

Wait until she opens a not as described dispute and then deal with it.

All problems are done through the resolution centre