Ask eBay to step in.

Hi, I have an open case with a seller about an item that hasn’t arrived. I want to ask eBay to step in but under the take action tab of the case there is no option for this. I have spoke with the seller but have had no joy.

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Answers (2)

As you would have been told when you opened the case you cannot escalate until AFTER 8 days.
tobiasd4
Experienced Mentor

You have to wait until 9 days after opening case before option to ask ebay to step in appears.

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