Air Pods Pro

[agreen817]

Hello im new to this but help is what i need, bought a pair of air pods pro from from a seller  who said unopened and untested with a serial number the number checks with Apple, but  registered in July 2020 sometime, but then says this White Brand New Sealed Untested, he is now listing another pait with the same serial number he sold me, where do i stand.

[red_magpie]

where do i stand.

When asking questions here, do please say when and how you received the item concerned, and how you paid. All of your rights depend upon this.

In short, there are many counterfeit air pods so it would be wise to start by verifying whether they're authentic. Thus may be harder to do with all inessential shops closed. Maybe there's some guidance on the Apple web site?

If they're fake, you can use eBay's money back guarantee, through the resolution centre (see foot of page). To qualify, you must have paid through eBay's checkout, using PayPal or PayPal Credit, a credit card, debit card, Google Pay or Apple Pay.

A case must be opened within 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within their return window. EBay will almost certainly take your word that they're fake.

If it's already beyond eBay's 30 day time limit you you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

PayPal is likely to require independent documentary evidence that they're counterfeit. Unlike eBay, PP will also require you to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns