Account restriction for strange reason. Help needed!

[organictas]

Hello community.

some hours ago my account was restricted (in my opinion) strange reasons.

Prehistory: My account is an old one, over 10 years, used mainly to purchase and sell here and there something we just around 550 positive feedback, 100% positive. 

Last week i saw the opportunity to sell a product and purchased larger amounts of it as i saw that demand is very increasing these days and i have cheap access to this product.

This said i prepared just 4 listings and begun to sell it with great success, at least for me as selling just "9.000 - 10000" items might be not that huge for others 🙂

Allready on first day after the first purchases my paypal account got limited. My paypal account is as well from 2007 year, not a new one. The paypal limitation is absolutly ok as they ask for tracking numbers, sending again a copy of my ID/passport which i immediatly did of course. The paypal limitation did not trouble me at all as after the buyers receive their tracked items and goods the funds will be released. So no big deal at all. This happened on Monday.

Now last night, a sudden all my listings disapeared right after i made another listing. Followed by an email that my account is restricted temporary and that i can appeal this restriction which i did immediatly as i have not violated any guidelines. I wanted even to chat with support but as it was night, no chat available of course.

Now the reason why my account was restricted sounds more than strange:

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To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.

----

Now the strange thing here is that i daily add all tracking numbers. All items are sent with tracking numbers. 

This sounds more than strange that i'am add to provide tracking numbers after all tracking numbers after they are allready in place. Of course without these for buyers that purchased on friday as i send next day. 

What else can i do to appeal this strange restriction wich i think is absolutly unfair as i did not violate any guidelines? Some things that came into my mind are:

- Scan all bills from the post office where the tracking numbers and receivers are visible

- Scan all bills from my supplier that i actually have the items

Any other advice or recommendation? 

I really would like to have my account back to normality so i can continue business as usual. 

Thank you very much in advance

[captain*obvious]

I'm going to guess - you started selling flu masks?

Edit because I've now looked.

You started listing flu masks in massive quantities on an account that hasn't sold in years.

eBay are making sure that you a) have the items you're selling, b) are the genuine account holder and c) aren't breaking the dropshipping rules.

[organictas]

You are correct with your guess.
I absolutly agree with your reasoning. However, what is wondering me why they ask me for providing tracking numbers that are allready added for ALL items send.

I just had a chat with support and offered to provide: copy of my ID/passport, bills of supplier or any other documents that may help solve this restriction. None of these is needed but again the tracking numbers have to be send again attached to the appeal. It helps of course to make pictures of the post bills and forunatly i have these where the buyers name, Destination country and Tracking Code is visible.

[captain*obvious]

I'm glad you agree with my reasoning, I wouldn't take a word live chat says as accurate.

I really hope that if my selling account were to spring into life after such a long period of inactivity eBay would cross every i and dot every t before allowing it to sell in massive quantities again.

The hysteria around the coronavirus has seen a massive surge in sellers listing ''flu'' masks - all of who recognise that people have stopped thinking for themselves and will panic buy masks that in reality wouldn't protect them from the smell of fish and chips.

I hope you get your account issues resolved, but I absolutely agree with eBay's actions.

[organictas]

"all of who recognise that people have stopped thinking for themselves and will panic buy masks that in reality wouldn't protect them from the smell of fish and chips."

I think that's not correct. A bit off topic. But as the topic has been fixed more or less it shoudn't matter much.
I use personally since 3 years myself medical face masks (flu masks) to protect myself from all kind of viruses. Bevor i did so i got ill every winter at least twice for a week and maybe in spring and autom once. Since i use these masks i didn't get ill even once in these 3 years.

I'am not going as far as saying they give 100% protection but i'am pretty sure they protect indeed to a given degree.

On a personal note it's worth maybe a thought that the huge pharma industry has no interest in protection as their business is to sell after you get ill. They don't make money from people that do not get ill. Worth a thought, not?