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About a refund
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08-07-2021 1:15 PM
Hi,got a bit of a problem I received an item that does not work the person I bought it off asked me if I could fix it,I said no as I could get the blame for breaking it I have got that message as proof. They have asked me to video clip it which I did and asked to send it by email which I did,now they are saying still need proof I have sent another message,they are now saying no video proof no refund company policy,it does not say anything about that when I bought it. I am now at a loss what do I do.
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08-07-2021
1:38 PM
They are using delaying tactics here, no video or photographic proof is necessary to gain a full refund under eBay's 30 day Money Back Guarantee.
Open a case for item not as described now, from the Resolution Centre.
https://resolutioncentre.ebay.co.uk
Escalate on day 4 if not refunded beforehand, if the seller wants their item back first, the case will enforce them to pay you for a fully tracked return postage.
Do not close the case early on any excuse or promise the seller may make, and do not forget to escalate.
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