22-01-2018 9:48 PM
How do sellers have negative and nuetral feedback removed from their feedback back score . it does not give a fair review of thier selling performance when deciding to buy from a seller or not, it makes me suspicious as to why they have bad feedback removed
Feedback can be removed for a few reasons
Usually mentioning ebay or a dispute but also other reasons
See the ebay policy on feedback removal
Ebay will only remove feedback if it breaks the rules in some way. Many buyers think it's OK to say THIEF, or FRAUDSTER, or LIAR which is defamation and others think it's OK to use foul language or racist remarks. These are examples of a reason for removal.
Feedback can be removed if it breaches Ebay guidelines, for instance you cannot mention Ebay or Paypal disputes and there are other reasons. savvy sellers know when bad feedback can be removed.
Of course, there are instances where the feedback is untgrue and malicious and sometimes these can be removed.