I bought a mattress that was listed as ex shop display , bargain price, so asked for the buy it now price & bought it. Had to wait 4 wks for a courier coming this way but it arrived . ohh dear first night was awful ! Spent all night rolling into the middle & bashing my hubby to move over, the springs have gone. Contacted the seller & was told it was one that slipped through the net.
OK that's no problem, so I waited for a replacement, 2 wks went by & no contacted so emailed to check if I had given him my details & find out what's happening, had a short sharp response that said it will be discussed & get back to me.
No contact again, so time was getting on , I filled in a dispute form with papal as if I left it any longer I might no be able to do anything. I received a refund the following day with a note attached saying a courier will collect the mattress when He's in my area.
Its been 2 was & no collection & no dates for pick up. I'm worried I'm going to get stuck with this mattress , how long should I wait before I dispose of it ?. Also what should I do if it costs me to get it taken away ?, can I ask the seller to cover the costs .
its in my way & takes up a awful lot of room for it to be left for months. Any advice would be appreciated .
