TAX CREDITS and contacting the HMRC aaarrrggghhh

[tintinthegingertomcat]

I wont go into too many details but at the moment I am in "correspondence" with HMRC over supposed overpayments in tax credits from 2008. I keep sending them letters, recorded delivery, asking them for ABSOLUTE PROOF that I owe this money. Needless to say they have ignored all my requests = only ever received letters and no actual breakdown etc. Letters are not proof, I need a breakdown and evidence.

I received a call today asking me to call them which I did. After speaking to a nice chap he said I needed to call another number....I have tried this number THREE times each time was on hold for TWENTY FIVE minutes without actually speaking to a human being. How the heck that I solve this problem without the intervention of a human. all I kept getting were different menus (which is a joke in itself).

Can anybody shed any light on how I can actually get through to them, without holding on. I cant afford to keep doing this.

Any suggestions welcome. They are getting me to boiling point as I am doing everything in my power to do as they asked!

Needless to say I am completely disputing this matter anyway as I have ALWAYS updated them so cannot understand how they can have over paid me.

[**towery**]

is ther a local tax office you can take stuff into?

maybe trying the guy who gave you the number again and ask if there is a different number for it

did you try pressing a different number constantly see if that wakes up a human like 99999 or 00000

[alexander400]

Towery............that is super advice as we do have an HMRC office (regional) one in my nearest city and yes possibly a trip down there would be more efficient....well done and many thanks.

I did feel like pressing 999 - but only because I was at the point of committing hari kari LOL

[guardpig]

I have an accountant, he deals with HMRC, I stay sane(ok sane and I don't mix in reality).

The last time I rang HMRC for advice was about them paying me for a tax refund an employee was due that was for 4 times our monthly paye payments!. After half an hour or so(at my cost) the guy gave me the full web address of the required form.  I looked, disbelievingly, rang the accountant who laughed her socks off and who rang me back later with the details of the right form.  I then filled the form in and the automated response said i would receive a response within 2 weeks. Nearly 3 years later i am still waiting said response.  The hilarity?

The form I was told to use was for payment of maternity pay.

The employee due a tax rebate was a hulking 6'6" male(and yes they knew)!..

LOL

[baby_clothes_online]

We have had issues with working child tax credit. A few years ago they decided we owed £1k and we had to pay it back at £90 a month for 12 months whilst they paid us nothing. The following year they went back to paying us. This year they have said we owe them £50 but they will still pay us £90 before April - no monthly payments. They are wrong. This is all based on our full details / proof submitted each year.