,zSFfBSWUO3J,9!~~60_7.JPG "the-ginger-ninja"){kind=avatar}
I ordered a phone. It said it should be here by Wednesday. Wednesday, no phone. Thursday, no phone. Friday, no phone. I 'contacted seller' and very nicely asked when they thought I might receive my phone? and I got an email saying I've 'opened a case against them' I didn't want to do that, I've never done that before, I just wanted to let them know I was still waiting. Oh dear, what have I done??? 
There isn't a tracking number, no. Well if you say it's the way it is now, that's ok. I just didn't want to come over as 'reporting them' without first just nicely informing them. I'm not an agressive person. Thanks towery. 
The new 'improved' system opens cases when you send a message using 'item not received' or ' item is not as described' - they don't count against sellers unless you escalate.
However it is causing some tension between buyers and seller who are not aware of the changes.
trouble is some sellers now assume that anyone who uses 'other' is a scammer 
I just hope this seller is understanding then, as I didn't wish to cause any offence.
No!!! OK so I'm a dinosaur getting dragged, kicking and screaming into the age of technology, but I only sent my first text two weeks ago!!! The fact that it didn't go to my grandson, who was supposed to be the recipient, and it went not only to his mum but his uncle too, was just a glitch!! I thought if I had a phone with bigger letters, I might get on better. This new one was the princely sum of...........................................................£10!!! LOL
Come and sit with me, I've just done the same thing!
I ordered a dress for my daughter due here on the 31st July, so I clicked on options including, if you haven't received the item by 1st Aug contact seller, so I clicked on the link and asked if the dress had been sent and I too was informed I had opened a case:(
It wouldn't normally matter but she needs it to take away with her next week.
It's a bit violent isn't it, when all you want to do is ask a simple question. I don't think you can expect them to be polite back if it seems you are being rude to them. They ought to change it back to how it was!!
yes I agree, I just thought it would choose a category for my enquiry not get all formal!!
Just for the record, the postman has just been......................................................................and still NO PHONE!!!
No dress here either which may mean a last minute shopping trip to get a dress. My daughter (and son) is away in Scotland this weekend doing the UK and Ireland Target archery competition, back on Monday and then she's off back to Scotland on Thursday as part of the junior Welsh team in a Junior Euronations field archery competition and she has to wear a red dress with a Welsh scarf to the official dinner!
She's had a dress from this seller before and that arrived very quickly so looks like this one is lost in the post. I did buy a different one first and she didn't like it so I sent it back! Typical really if I'd kept it she'd probably have 2 rather than none now.
my seller has replied and is sending another dress out - didn't seem too bothered by the 'case' but is a shop seller so probably knows that this is the way things are now done.
I've ordered from them before so that shouldn't be the problem. Hopefully one will come tomorrow.
