There is absolutely no excuse for being deliberately rude to people is there?
Today I rang the childrens' orthodontist people at our local hospital as, in April, we had an
appointment cancelled and they were going to send us another one. Yesterday, whilst
clearing out some papers, we found on of their letters from two years ago and kept it out
so we could ring today and say we hadn't received another appointment yet.
I rang them, said all that and was immediately accused of not attending the appointment
today(!) and the one in April. I stated that the April one had been cancelled the afternoon
before and, purely by coincidence we checked through stuff and decided today to ring and
see what's ahppened. Well the rude woman went on accusing me and saying "because of
your non attendance at two appointments...blah blah blah, this, that and the other would
be happening. She said no appointments had been cancelled and I was sent a letter about
today's one.
I said, hang on a minute, I don't want it on the records that we justhavent bothered to turn
up because of the cencellation and the non receipt of a new appointment. She just yelled
"15th July, two o clock", over my conversation, then I asked, "15th July, is that this July,
as in next week?" "Yes, of course it is, she yelled, take it or leave it"! I only asked as
we had to wait almost a year for an appointment a couple of years back.
I accepted that appointment then rang again and asked to speak to somebody more senior,
explaining that I would not simply not bother to turn up, that one appointment had been
cancelled and we hadnt yet received another. She was very nice, looked back on the
computer and confirmed that appointments for 2nd April had been cancelled by phone the
day before and that I was recorded as having been sent a letter, but she acknowledged that
didn't necessarily mean I'd received it or it had been sent.
I said all I was asking was acknowledgment that things do go wrong administratively and
that it shouldn't be assumed that we just didn't bother to go, and rudeness is not acceptable.
She said she would investigate and alter the information on the computer.
My Hubby is visiting a relative in the South today and was waiting for a bus to take him back
to the station about an hour ago. Bus didn't turn up for 45 mins after it was supposed to which
meant he's missed his booked train. He simply asked the driver why it was late so he could
try and use his booked ticket on the next train or get a refund for the extra fare, he wasn't
blaming anyone, just asking. The driver shrugged his shoulders and couldn't care less, hubby
said he would probably write and complain in that case and driver just shrugged his shoulders
again and said "do what you ffff-well like"! Not the way to speak to passengers in my opinion.
Why do these people think it's acceptable to be rude to others? This is only a drop in the ocean!
