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fluffypenquin · ‎19-01-2014

I phoned BT today to report that my phone was not working - I explained that I could make calls out on it, but could not receive any calls in. They said no problem we will check the line. They then said that they couldn't check the line because I was on it, so would I put the phone down, they would then check it and call me back. I asked him how he was going to call me back when there were no calls coming in. The guy was so thick he couldn't understand what I was on about.

I then went on to explain to him that it was definitely a fault, as at least 4 houses in our road had exactly the same problem, he then insisted that it was a fault with my actual phone. When I asked if he was suggesting that at least 4 houses in the same road all had faulty phones at the same time, he said YES! Do BT employ anyone who has a brain? (Sorry to anyone on here who works for them - but it was like banging my head against a wall).

Anyway they now agree there is a fault and they will fix it on the 23rd January. I am not at all happy. I asked them to give it some sort of priority as my mam is terminally ill and my dad may need to get hold of me at very short notice, "oh yes we can do that" - we will fix it on the 23rd January - I am fuming! I can see a letter of complaing winging its way. It is fortunate that I can phone out as at least I can keep phoning my parents to make sure everything is OK. BT and common sense and logic do not come under the same sentence.

Sorry, rant over .................

duck_a_lorange · ‎19-01-2014

It's Sunday - you may have got the weekend shift. Try ringing again tomorrow.

Also, he should have offered to divert incoming calls to your mobile (if you have one, of course). That's what BT did when my line went down.

You can also track the progress of your fault and even test your line yourself (up to a point) if you go here: http://www.bt.com/help/home/ and enter your phone number.

duck_a_lorange · ‎19-01-2014

Meant to say - sorry about your mother. (Been there, so I know what it's like to wait for that phone call. And I still wish I could get my hands on the heavy breather who called at 2am...)

bitsnknots · ‎20-01-2014

Sorry to hear about your mum fluffy. Hope that you get the phone sorted soon. Try ringing them again today and see what they say.

guardpig · ‎20-01-2014

Bt are totally the wrong company to be running a communications company! Communicate Hmmph.

Mind you we have a business line and faults are generally fixed quickly and efficiently and more quickly that their estimate. Know it is not quite the same service for private customers but they can fix faults quickly when they want to. Sometimes I think the only thing they are good at is fixing faults.

xtf70 · ‎20-01-2014

I've been having the same problems - broadband keeps dropping out then coming back a couple of minutes later, phone crackly, etc. First reported on 3rd january and reported again a week later, a few days after that got an SMS message to say it was fixed, next day it dropped out four times in a ten-minute period

The desk-bound rep you speak to 'runs a few tests' (read: goes to get a coffee) then says he can't find anything wrong, IT MUST BE MY EQUIPMENT or the extension socket has gone faulty...

I'm supposed to have an engineer coming out on Wednesday, so we'll see what happens then

rose2008-2008 · ‎20-01-2014

Sorry about your mother Fluffy. These companies can be brainless. Im with Virgin and their not there at all!!!!!!!!!!!!!!!. Yes keep on to them and write and complain. HAVE YOUR SAY,they have to be told its not good enough. Hope it gets sorted eventually ((())). Bless you.xxxxx

fluffypenquin · ‎20-01-2014

Thanks for all your thoughts and advice.

I did a trip round some of the folks who live in our village to discover that it looks as if it is the entire village that has the same problem - many people were unaware there was a problem. I guess if you can make a call out, unless you are specifically waiting for a call in, nothing would make you suspect a fault. I got as many of them as possible to get in touch with BT and log faults.

I left it a while for this to happen and then phoned BT again today and they have promised to try and get it sorted tomorrow 21st.

Thanks for the suggestion about the divert - they didn't offer that option but to be honest although I do have a mobile I have to go outdoors and walk up the hill to get a signal, so unfortunately that option would not work for me.

I had to spend all morning at the hospital today with my MIL , but kept popping out to phone my parents to make sure everything was OK with them and tomorrow I can get through to see them and hopefully by then BT will have got their act together.

Thanks again xx