28-06-2024 4:01 PM - edited 28-06-2024 4:09 PM
Not often I would complain about some Ebay thing , but the changes to the feeback page won't encourage me to leave feedback at all.
Why: original system presented the whole list, easily scrolled down to leave feedback for all items in the list in one go, whereas the new system involves a page change and reload, twice, for each item, wasting bandwidth, causing more delays and button pressing to get the job done. How complex can we make this, from a designer who must think we all have hours of free of time, just to do feedback. A failure of structured, layered interface design.
While more info could be useful at times, why not have the original, simple version at top level, with a button for each item, to input further info for special cases ?. That is, keep it quick and simple at entry, then drill down for the more complicated cases.
Hopefully, this can be fixed, as it's unwieldy and not good as is...
29-06-2024 3:47 PM
In addition to the above, tried to leave feedback on an item today. Filled in the new form correctly, buit reply is: There is a problem, please try agsin".
Not only cumbersome and unwieldy, but doesn't work either. !!!
Am fussy about leaving feedback, so c'mon Ebay, please make this work properly...
29-06-2024 6:19 PM
Yep, one can agree with all of what you say above, and you and I, are not alone is disliking this new feedback format.
Will eBay see the negativity from members, or action anything re this new format, we can wait and see, but I wouldn't hold your breath.
07-07-2024 5:46 PM
Tried to leave feedback again today for an item. Filled in all the required fields and pressed send, which returned me to the same form. Will have to get in touch with admin about this, as it's useless at present.
It really is an essential part of Ebay and needs to work and simple to use, otherwise users won't bother...
Chris
09-07-2024 10:40 AM
EXACTLY HOW PATRONISING TO BE TOLD BY EBAY TO KEEP GOING WHEN TRYING TO LEAVE SHORT FB I CANT NOW LEAVE ANY FB TILL EBAY THINK IV WRITTEN LONG ENOUGH BLURB . ITS A COMPLICATED JOKE NO ONE WILL BOTHER