Seller protection idea

[nelmic1613]

Hi all. After yet another buyer not reading the description and complaining about an item I’ve sold, I just wanted to rant. I am so fed up of eBay not offering sellers more protection when it comes to disputes. It seems like eBay doesn’t really give about sellers at all and they’re too busy trying copy Amazon and be all about the customer.

So I had a thought, I think there should be a button all buyers must press before buying that says ‘ I have read and understood the item description’ if they press this button and later try and start a case, eBay should auto close it in favour of the seller.

It might work it might not, but I think it’s better than the current *bleep*py non existent 

Seller protection

Just a thought, would be nice to hear other sellers thoughts?

Happy selling

Another disgruntled eBay seller 

[wgwillia]

Excellent  why did Ebay not think of that.

[plpmr]

"' I have read and understood the item description’ if they press this button and later try and start a case, eBay should auto close it in favour of the seller."

So a seller can send rubbish and the buyer's not as described case automatically closes in favour of the seller.

[nelmic1613]

Obviously not, I’m not saying that. I’m talking about honest sellers that actually put the time and effort into being as honest as possible.

Last week I had sold an item, the same day it was delivered the buyer opened a wrong item sent case and sent back an item completely different to what I sent, is that fair? No, but there isn’t anything I can do as eBay will side with the buyer.

My point is if they can do that for buyers why can’t they do it for sellers?

[thesmokingrunner]

"My point is if they can do that for buyers why can’t they do it for sellers?"

Because eBay can't do it for both nelmic1613.

eBay sides with the buyers because, quite simply, it's buyers who generate eBay's income. With the exception of the Buyer Protection Fee, which is only paid when buying from a Private seller account, eBay's income is generated by seller fees - commission on a sale, promoted items fees, shop fees and so on - and whilst some fees are paid (by sellers) regardless of whether or not a sale happens commission is only paid (again, by sellers) when an item sells.

eBay needs buyers more than it needs sellers (no buyers, no sales; no sales, no commission) so offers more protection to them than to sellers. This gives buyers protection against dodgy sellers but it does not, as you have found, protect sellers against dodgy buyers. Claims such as the one you experienced unfortunately seem to be on the increase, but there is no magic solution to protect both buyer and seller at the same time.

It's either caveat emptor or caveat vendor. You cannot have both, and eBay chooses to protect buyers because without buyers there would be no eBay.

[gengarama]

The current system works as intended. It's what ebay wants.

[style_wise]

Just triple up on key information, put it in the title (or put Read there), show it in the photos, and put it a short description - then Buyers are more likely to see it when scrolling & paying quickly.