Royal Mail 48 hour tracked

[nicolahay26]

Hello,

I sent an item by Royal Mail 48 hour tracked. The buyer claims they did not receive it. The Royal Mail tracked info shows that it was delivered with a photo of where it was left. The buyer still wants a refund. Do I have a case not to give a refund?

Thank you.

[**peaseblossom**]

Yes, ebay will normally go by the tracking.   Ask the buyer to ask their neighbours in case someone has taken it in.

@nicolahay26