eBay

jer-5268 · ‎17-09-2023

Hi, I did not received my item (suppost to be delivered last week august) from the UK.

Adress was correct, got a confirmation that it was send.

Looking on my Ebay account for the status, there is no itemnr. found.

How can I send an (safe) email with a screenshot of my purchased item so Ebay can check the status?

Kind regards, Jeroen

sabe5994 · ‎17-09-2023

Did you get a confirmation email after buying the item?

It is possible the seller account has been deleted if you're finding the item details missing. It would be best to contact customer services in the morning if you can't find the item/transaction numbers.

In the meantime have you tried this via help pages?

https://www.ebay.co.uk/help/home?search=true

Scroll down to your recent items in that link and find the item, report it as not recieved.

jer-5268 · ‎17-09-2023

Hi Sabe5994, I did get the conformation and already tried those help pages.

How do I get in contact with the customer service by phone?

Kind regards, Jer-5268

fargvs · ‎17-09-2023

Located in Netherlands and where is your Registered Host/Home site ?.nl >

Guest purchases will not appear in an eBay Purchase list and is processed differently using the Order reference number given in email confirmation ... See if you can find any Guest order details using the Blue button here ... UK link >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

sabe5994 · ‎18-09-2023

https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000

This is a link to contact customer services in the UK, if you want to speak on the phone it is best to try during UK office hours. However if your account isn't registered in the UK they may not be able to help.

Have you tried via ebay.nl? https://www.ebay.nl/help/home

As Fargvs said, if you forgot to log in and checked out as a guest it won't appear in your purchase history.

jer_63502 · ‎18-09-2023

Hi Fargys and Sabe 5994, thx for your response. I just noticed that the item comes from the US but should be delivered by Ebay UK. Does that make any difference?

Btw, I just used the link you gave me Fargys and wait for response. Again, thx you both for your help till now.

Kind regards, jer-5268

jer_63502 · ‎18-09-2023

Hi all, I got a response from Ebay UK and could see now the delivery track. On the delivery info it says delivered on August 19th but on the track package button it says its in transit. Can somebody explain this?

Thx in advance.

Kind regards, jer_63502

tommystrezures · ‎18-09-2023

It could be the item has been sent via the Global Shipping Programme so it could have been delivered to the hub.

Depending on the carrier, for example if its a uk item going overseas with royal mail and it says its in transit on the tracking it usually means its in the country of destination, but could be stuck with customs.