17-09-2023 12:34 PM
Hi, I did not received my item (suppost to be delivered last week august) from the UK.
Adress was correct, got a confirmation that it was send.
Looking on my Ebay account for the status, there is no itemnr. found.
How can I send an (safe) email with a screenshot of my purchased item so Ebay can check the status?
Kind regards, Jeroen
17-09-2023 2:42 PM
Did you get a confirmation email after buying the item?
It is possible the seller account has been deleted if you're finding the item details missing. It would be best to contact customer services in the morning if you can't find the item/transaction numbers.
In the meantime have you tried this via help pages?
https://www.ebay.co.uk/help/home?search=true
Scroll down to your recent items in that link and find the item, report it as not recieved.
17-09-2023 4:15 PM
Hi Sabe5994, I did get the conformation and already tried those help pages.
17-09-2023 4:34 PM
Located in Netherlands and where is your Registered Host/Home site ?.nl >
Guest purchases will not appear in an eBay Purchase list and is processed differently using the Order reference number given in email confirmation ... See if you can find any Guest order details using the Blue button here ... UK link >
18-09-2023 12:46 AM
https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000
This is a link to contact customer services in the UK, if you want to speak on the phone it is best to try during UK office hours. However if your account isn't registered in the UK they may not be able to help.
Have you tried via ebay.nl? https://www.ebay.nl/help/home
As Fargvs said, if you forgot to log in and checked out as a guest it won't appear in your purchase history.
18-09-2023 7:59 AM
Hi Fargys and Sabe 5994, thx for your response. I just noticed that the item comes from the US but should be delivered by Ebay UK. Does that make any difference?
18-09-2023 8:02 AM
Hi all, I got a response from Ebay UK and could see now the delivery track. On the delivery info it says delivered on August 19th but on the track package button it says its in transit. Can somebody explain this?
18-09-2023 9:03 AM
It could be the item has been sent via the Global Shipping Programme so it could have been delivered to the hub.
Depending on the carrier, for example if its a uk item going overseas with royal mail and it says its in transit on the tracking it usually means its in the country of destination, but could be stuck with customs.
18-09-2023 5:21 PM
Hi tommystrezures, thx for your response.
Its send from the states with ebay global delivery.
What do you advise me to do?
Just wait a while or get in touch with somebody?
Kind regards, jer-5268