Left out of pocket due to eBay favouring buyer

[serendipitykiwi]

I have previously posted on here as I've had the unfortunate experience of a buyer making false claims and eBay forcing me to pay for the returns and postage.

I'm not a shop - just someone who has a clear out every now and then. I'm  both a buyer and seller myself.

I found this experience very upsetting. I reported the buyer as there is evidence of their misuse of the returns process and their feedback is littered with negative feedback from sellers. I have had no response from eBay despite reporting the buyer. I called customer services and it really was a waste of my time.

I'm out of pocket and wondering why eBay don't act when a buyer is reported and why they continue to allow such buyers to be active?

[tressygirl]

Sellers are not allowed to leave negative for buyers,  hence the missing ' red dot' facility. 

Were these negs for non payments?  Then, had those sellers not broken rules but followed them correctly in cancelling orders for non payment the buyer would have received unpaid item strikes, and if these were mounting up,  eBay would have banned that buyer from their site permanently.

I'm surprised though if this buyer is misusing eBay's MBG  for excessive refunds, that eBay have not looked into your case more favourably.  When did this happen to you, it may be worth contacting CS again as you don't always receive good / correct advice, just depends on the agent unfortunately!

I recommend contacting CS first thing when the lines first open for 'live agents' 8 a.m. on weekdays and 9 a.m. on weekends,  as there's more chance of Dublin answering.  Only speak to them, and direct them to this buyer's many return cases of which yours was one,  and wrongly refunded.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@serendipitykiwi 

[serendipitykiwi]

Thank you that's helpful. The negative feedback was hidden in the "
positive feedback". As you say, sellers are unable to leave feedback under
a negative heading.

I have contacted CS twice and was told quite bluntly that any reports of
misuse of returns are taken very seriously. However the buyers continues to
buy and sell.

I'm not convinced anything gets done or changed.

I guess if I can add anything constructive it would be to both buyers and
sellers - don't take the 100% feedback as anything meaningful without
reading the feedback first. It may not be what it seems!