Authentication Team

[debgood_32]

I have just had an item returned from the Authentication Team worth 1400.00. When I ipened the box nothing was in there.   Not getting any joy from Ebay.  Anyone else had this problem.  

Will have to sue them.  Another long winded process coming up I daresay

[style_wise]

If you post this in Discussion > Selling you may find more Sellers with experience of this.

[tressygirl]

Apologies OP,  I misread your question so removed my answer.

A Community manager has been alerted , when they come on duty later , lets hope they have the answer for you.

  Good Luck.

@debgood_32 

[papso22]

They are the seller, they can't open a case. 

marco@ebay what is the correct procedure here?

[marco@ebay]

Hi debgood_32, thanks for your post.

At this stage, you'd need to escalate this with the Authentication team directly, from there they can see what happened and let you know the following steps to get that resolved. 

Thanks for the tag, @papso22 

Thank you,

Marco