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@lincolnshiremarine wrote:
Good afternoon
I note that another ebay member last week asked when further information on feedback removal would be published, and you did not have any further information to add.
I therefore am asking this, what is ebay policy when we have recieved neutral feedback for an item that has passed the 30 day return policy, and we kindly replaced it under the manufacturers warranty terms. Should the buyer be allowed to submit the feedback.
Do ebay remove this automatically, as I have noted that ebay have a policy that only allows so many removal requests.
I was under the impression that ebay were helping sellers more with unfair feedback.
Best wishes
Hi , thanks for your question.
We've just released new info on our feedback policies, if you click here, you can take a look at the policy changes.
Thank you,
Marco
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@lincolnshiremarine wrote:
Good afternoon Marco
As you would of seen this before, and represent ebay, as per my message should this be removed.
Best wishes
Thanks for your reply, lincolnshiremarine.
We don't really review feedback ourselves, so you can contact customer service for a full review of the feedback in question, and if it qualifies, they will remove it no problem.
Thank you,
Marco
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@lincolnshiremarine wrote:
Dear Marco
I cannot see how this applies to my question and does not relate to our situation. Come on Marco help us law abiding, ebay policy following sellers out please........
Best wishes
Thanks for your reply, lincolnshiremarine.
I cannot say what can be removed, and cannot be removed without looking at the full case, I'm afraid. We don't do feedback reviews over here, so you'd need to contact customer support to see if it qualifies for removal.
Thank you,
Marco
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@pre_worn wrote:
Since the new feedback guidance was released, it seems eBay is denying feedback removal requests even for cases that clearly meet the criteria for removal. According to eBay's own policy, they should remove feedback that includes negative comments with positive ratings or positive comments with negative ratings. I have feedback stating, "Item arrived. All fine. Thank you," left under a negative rating, which I’ve tried to remove three times but was denied each time because, according to eBay, it doesn’t violate their policy. Why is this happening now?
Hi @pre_worn
Unfortunately, our team can’t review feedback or action feedback. I’ll pass this on to a colleague to review but I don’t know if it is removable.
If you reach out to Customer Support directly they will be able to give you more guidance on the issue.
Thanks,
Dave
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@sweetcharity.2013 wrote:
I queried this a week or so ago but I think there was a confusion on how my question wasworded going by the reply, so I ask –
If a listing shows that there are 10 of the item available, I can only add that I’m looking at ONE of the ten in my watch list. The seller can only send me an offer on ONE item, whereas I may want 5 off . Why doesn’t the offer apply to buying more than one item?
(If the seller has set up the postage correctly this shouldn’t be an issue either.)
Hi , thanks for your question.
There is no way for the seller to know how many items you actually want from the same listing unless you message them. Once you let them know, they can send you an offer for the amount of items you wish.
Thank you,
Marco
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