Weekly Chat with the eBay Community Team- 25.09.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[kat@ebay]

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@krafty-kreations wrote:

There are many sellers in the personalised and handmade categories selling on private accounts not to mention all the copyright, why has not one of them been forced to upgrade? 

I am getting so annoyed at having to compete against sellers who can list thousands of items for free

Am I wasting my time expecting anything to be done about this? 

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Hi @krafty-kreations ,

I understand the frustration with this. Please be assured that actions have been taken on accounts and continue to be taken. Alot of this is being done in the background and cannot be shared due to security reasons.  

Thank you,

Kat

[dave@ebay]

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@pg_kicks wrote:

Hi,

Hope you and everyone reading is well.

With the soon to be change for private accounts only having a certain number of free listings there is some confusion, can you let me know if automatically relisted items will be counted in this 300 as I was told at the open event it would be but the wording says differently and has still not been changed. Whilst it doesnt effect me if what I was told is correct and the wording is incorrect people will be facing charges they were not expecting.

I understand you will have to ask somebody higher up so a reply later is perfectly fine, just any update would be great.

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Hi @pg_kicks 

All good here thanks, I hope all's well on your side. 

The limits will still work the same so if for example you have 150 active listings, when they relist the following month it will take 150 from that months 300 limit.

If you PM me a link to where you're seeing it worded differently I'll have a look into it. 

Thanks,

Dave

[kat@ebay]

Hi @ccla3379 ,

After following up  with tech it was confirmed that this was a design change. Changes can be made to simplify pages by removing features and information that was not frequently used .

Thank you,

Kat