Weekly Chat with the eBay Community Team- 22.10.25 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[jonatjonatjonat]

@ell567 noted this on the long NO LONGER SELLING DUE TO... thread.

- They stated that they setup a listing with Simple Delivery, but set to Free Delivery so they would be charged for the Standard Delivery label

- However, the buyer selected Collect from a Collection Point (eg Evri collection not Home Delivery) and on the list of prices for Simple Delivery labels - this costs £2.26, less than a Simple Delivery label if delivering to a home address

- But the seller ell567 stated that they were charged the price as if the Simple Delivery label was being delivered to a home address

if true, this goes against the Simple Delivery terms which states '...offer free delivery to your buyer and pay the cost associated with the Simple Delivery label'

So is this a known issue?

[cobwebcottage]

Thank you for your reply although this is not a good outcome for sellers as we will all have to relist the items again once they have been returned and hope that they will sell again.

Coincidently or not, I have just had a tracking update on my business account which was a C&C to say that Evri have attempted a delivery and there was no safe place to leave the parcel ( a shop!).

I think the issue may not just be affecting parcels sent by Simple Delivery.

[dave@ebay]

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@jonatjonatjonat wrote:

@ell567 noted this on the long NO LONGER SELLING DUE TO... thread.

- They stated that they setup a listing with Simple Delivery, but set to Free Delivery so they would be charged for the Standard Delivery label

- However, the buyer selected Collect from a Collection Point (eg Evri collection not Home Delivery) and on the list of prices for Simple Delivery labels - this costs £2.26, less than a Simple Delivery label if delivering to a home address

- But the seller ell567 stated that they were charged the price as if the Simple Delivery label was being delivered to a home address

if true, this goes against the Simple Delivery terms which states '...offer free delivery to your buyer and pay the cost associated with the Simple Delivery label'

So is this a known issue?

---

Hi @jonatjonatjonat 

I'm not aware of an issue like this but the user who has the issue should reach out to CS with their example. The team there will be able to look into it for them. 

Thanks,

Dave

[kat@ebay]

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@cobwebcottage wrote:

Thank you for your reply although this is not a good outcome for sellers as we will all have to relist the items again once they have been returned and hope that they will sell again.

Coincidently or not, I have just had a tracking update on my business account which was a C&C to say that Evri have attempted a delivery and there was no safe place to leave the parcel ( a shop!).

I think the issue may not just be affecting parcels sent by Simple Delivery.

---

Hi @cobwebcottage ,

That's understandable and we do apologise for the inconvenience caused. It was not a technical issue that could of been forseen. Buyers may be more understanding once it is explained to them and can re-purchase the item or have it re-sent.

Right now the information for the technical issue is for Simple Delivery orders. If that changes an update will be shared.

Thank you,

Kat

[paulblueandwhite]

Thank you for your reply. But there seems to be no solution, category to add age -verified postage to letter openers with SD. 

"Letter openers are allowed as long as sellers use age-verified delivery and is visible on the listing": eBay's policy.

If you check at the moment the +1800 letter openers for sale on eBay: are all listed without age-verified postage.

If a crime happens with a letter opener sold on eBay: curious to know who will be responsible? 

Need for this reason I think an urgent review. Thank you.