Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
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If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
Hi noslek, I've just got an update on this for you.
The billing team has confirmed that if you offer 1-day postage or international postage options, in addition to cheaper options, we'll charge you final value fees on your cheapest domestic postage option. If you offer these as free postage, we won't charge you a fee on the postage, which is what happened with the orders you reported. They've clarified as well that if we were to take postage into consideration, then the final value fee would've been higher, which means that you would've received a lower amount in your payout.
Thank you,
Marco
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